Introducing deep search and unified intelligence

Global teams trust Basewell to deliver operational excellence and just-in-time training when it matters most. Today, we’re building on that trust with the introduction of deep search and unified intelligence, bringing the best of our intelligence, content, and retrieval engines together, in a single command center.

Introducing deep search

Today, search across knowledge and training systems is ineffective and slow. Users manually dig through mountains of content to surface mission-critical data. It’s an outdated practice that wastes precious time and resources, forcing decisions to be made from gut-feelings, guesswork, and tribal knowledge.

According to a McKinsey report, the average employee wastes 20% of their week searching for answers or interrupting colleagues to help with specific tasks. (Worth noting, that report was from 2012. Estimations are much higher today, as the density of company knowledge has compounded dramatically over the last decade).

Our new deep search functionality changes that paradigm. Building on Basewell’s retrieval algorithm, users can surface previously-buried content across even the most complex repositories. Whether you need specific regulatory requirements nested hundreds of pages deep, or methodologies mentioned somewhere in last quarter’s reports, deep search finds it in milliseconds. Your matching phrase is highlighted along with a snippet for context, linking back to original source material for reference.

This release bridges the gap between Basewell’s traditional search and artificially intelligent conversational interfaces. For users seeking instant visibility to mission-critical source material, deep search is your new daily driver.

Introducing unified intelligence

We’ve connected multiple retrieval methods in Basewell, including intelligence, deep search, and navigation. Operators can now rely on a single, familiar command, ⌘K, to execute deep searches and start conversations with Basewell intelligence.

Combined retrieval methods allow for seamless transitions between source material, diving deeper through Basewell intelligence, and lightning-fast navigation. This unified approach synthesizes insights across all available knowledge, providing rich context previously unavailable in a single search.

Internally, we’ve been relying on ⌘K to continue building Basewell. The contrast is significant. Simplification of applying AI parameters, refining queries, and navigating materials results in fluidity and accuracy like never before.

Just-in-time learning at scale

Basewell is known for “just-in-time” learning, bringing critical insights to operators the moment they’re needed. To date, this has been achieved through reliable mobile accessibility, contextualized retrieval methods like conversational intelligence, and global deployment architecture ensuring fast experiences for users, anywhere.

Today’s release decreases time to answers from seconds to milliseconds. The need to “search” is all but eliminated: context, answers, and source materials are available faster than you can type. Additionally, removing friction decreases mental workloads caused by context switching. Users can devote maximum headspace to solving important problems, not digging through company documentation.

The future of knowledge work

Operational intelligence has evolved past tribal knowledge and folders stuffed with outdated PDFs. Serious organizations understand interoperability is non-negotiable; knowledge and training systems must autonomously update, understand each user’s context, and eliminate barriers between people and the information they need to execute.

Deep search, unified intelligence, and ⌘K enable this unprecedented speed and precision. Basewell already saves organizations an average of 66 hours per person, per month. We’re thrilled to give your teams even more time back, while simultaneously increasing their operational efficiency.

Get started today to discover how deep search and unified intelligence can increase your operational output.