Introducing Knowledge Base

Organizations rely on Basewell features such as our OneDrive, Notion, Google Drive, and Slack integrations, in addition to our industry-leading content authoring tools, to keep their content fresh and accessible. Now, we’re expanding Basewell’s content capabilities with a new feature: Knowledge Base.

Building your knowledge base in Basewell is fast and easy. Information is presented in a familiar wiki format, and Basewell Intelligence automatically routes content to each user based on their unique context and permissions. Behind the scenes, our analytics engine tracks and reports engagement in real time, so you always know who is knowledgeable, who needs help, and why.

Why a knowledge base?

We believe in supporting employees anytime they're stopped in their work (and can't continue until they get additional training or questions answered). Traditionally, learning tools have only been relevant for a brief moment in one's learning journey (onboarding or compliance training). Completely different apps and workflows are used for other learning moments.

Our approach allows organizations to eliminate these silos of information. Basewell guides and certifications are perfect for formal training, and Intelligence is tuned to accurately answer employee questions in real time.

Yet a third store of company information exists: internal wikis. Conveniently, the content found in internal wikis, formal training, and general documentation overlaps. Basewell’s unique positioning at the intersection of company knowledge and formal training means expanding support for internal wikis made sense.

Customer Success Story: Roam's Knowledge Base Transformation

Roam, a leading workspace solutions provider with locations across Georgia, South Carolina, and Texas, exemplifies how Knowledge Base capabilities can transform operational efficiency. Since 2008, Roam has delivered industry-leading hospitality experiences, but faced a critical challenge: their information changed rapidly—sometimes minute by minute—with shifting event schedules, room availability fluctuations, and evolving customer requirements.

The Challenge: Information Bottlenecks

Roam's teams were perpetually chasing down new information, creating bottlenecks that prevented them from focusing on their core mission of creating flourishing professional communities.

"The next generation of employees is used to having everything at their fingertips. What Basewell is doing is what the business world is trying to catch up on."
— Patrick Mangan, Managing Partner

The Solution: Integrated Knowledge Base

By implementing Basewell's Knowledge Base alongside direct integration with their event management system (Tripleseat), Roam created a centralized, real-time information hub. The Knowledge Base served as the foundation for organizing procedures, policies, and operational guidance, while Intelligence provided instant access to dynamic event information.

Measurable Results:

30+ hours saved monthly per employee — Team members no longer need to context switch, rush to front desks, or manually check for updates
Training reduced from days to minutes — New employees and role transitions now happen seamlessly with comprehensive, always-updated information
Eliminated information bottlenecks across their entire workforce

"Basewell is not just a tool, it's a game-changer for how we train, how we learn, and how we continue to rely on knowledge at Roam."
— Adam Kupfer, General Manager

Key Implementation Features:

Mobile-first accessibility — Teams access critical information instantly across expansive workspace environments
Seamless Slack integration — Information retrieval without disrupting communication workflows
Native content authoring — Step-by-step guides, uploaded meeting PDFs, and structured walkthroughs
Real-time updates — Automated integration ensures information stays current

The complete learning ecosystem

With the addition of Knowledge Base, Basewell now offers a complete learning ecosystem:

Formal training through guides and certifications
Real-time support through Basewell Intelligence
Self-directed exploration through Knowledge Base

This combination ensures employees always have the information they need, the moment they need it, in the format that works best for them.

Roam's success demonstrates how this ecosystem approach delivers measurable results. Their teams can now deliver premium customer service amid increasing operational complexity, maintaining their reputation for world-class hospitality while scaling efficiently.

Meeting teams where they are

Like our other features, Knowledge Base represents our commitment to meeting teams where they're at, while enhancing pre-existing workflows. Bringing wiki-style documentation into the same platform that handles your training and real-time employee support is another step towards eliminating friction for teams trying to do their best work.

The Roam case study proves this approach works: when organizations consolidate their knowledge management into a unified platform, they see immediate productivity gains, faster training cycles, and more confident, empowered teams.

Proven Impact Across Industries

The 30+ hours per employee monthly savings that Roam achieved through Knowledge Base implementation represents a fundamental shift from reactive information gathering to proactive application. For service-oriented organizations like Roam, where information reliability directly correlates to operational excellence, this transformation is particularly valuable.

Organizations implementing Basewell's Knowledge Base capabilities report similar patterns of improved efficiency, reduced training time, and enhanced operational confidence—proving that the right knowledge management approach scales with business growth.

Try Basewell to experience how our approach helps world-class teams onboard faster, improve retention, and build confident, high-agency teams.