4 min read
Introducing Basewell Insights: Real-time Learning Analytics

Every company wants to help their teams work better. Yet understanding how teams actually engage with training, documentation, and other company information has historically been a massive blind spot. Typically, the most common indicators employees are unsupported are missed deadlines, team churn, or failing on the job. Call us crazy, but we believe that’s just not the right way to support your people or build your company.
Today, we're changing that with the release of Basewell insights: real-time analytics that automatically track and visualize how your teams engage with company knowledge.
Like everything we build at Basewell, this feature emerged from our core mission: to help people do their best work, regardless of who they are, how they work, or where they're located. We’re proud to be the pioneer in bringing this critical information into the hands of our customers.
Beyond the basics
Traditionally, aggregating learning data required manual data collection, complex spreadsheets, and hours of analysis—and that’s assuming your learning tools even had data available to begin with. These efforts wasted valuable time, were prone to human error, and often produced outdated insights. (By the time you understand where teams need help, it's often too late to make meaningful improvements.)
Our new insights feature eliminates this issue entirely. Basewell tracks and reports engagement patterns across your entire workspace, identifying both successful training activity and content, in addition to potential blind spots.
That means it’s now possible to do everything from seeing which resources teams actually use (and which they ignore) to identifying departments or individuals who might need additional support. You can easily understand how training initiatives are being received, track engagement trends over time, and make educated, fast, data-backed decisions about content improvements and employee support systems.
And best of all, everything happens automatically within Basewell, with extended functionality to drill-down and focus on specific people, groups, or tags in a single click. No manual data collection, no complex exports, no time-consuming analysis—just log in and get immediate visibility into your company's learning landscape.
Basewell makes employee support proactive, not reactive
Perhaps the most powerful aspect of our new insights feature is how it transforms employee support from reactive to proactive. Instead of waiting for problems to surface through missed deadlines or frustrated employee feedback, you can spot potential issues before they impact your business.
Patterns are identified and surfaced immediately, enabling you to take action early. You can fill knowledge gaps before they become bottlenecks and identify unclear or unhelpful content that needs improvement. By understanding your teams' actual needs through their interactions, you can support them more effectively and make informed decisions about where to focus your employee development efforts.
What previously took teams of people hours or days of manual work now happens continuously and automatically, allowing your team to be supported before they have to ask for it.
Why this matters for your company
The impact of real-time learning analytics extends far beyond the training department. When companies can quickly identify and address knowledge gaps, it creates a ripple effect of improvements across the entire organization.
Team members get immediate access to the support they need exactly when they need it, eliminating the frustration of searching for answers or waiting for help. Managers gain the insights necessary to ensure their departments have the right resources to succeed, and leadership can finally see how information actually flows across the organization in real-time.
Companies can now measure and improve the effectiveness of their employee training efforts with unprecedented precision. Instead of guessing what works, they can see exactly how employees interact with training materials and make data-driven improvements that directly relate to successful company outcomes.
Experience the difference, only on Basewell
Basewell insights represents another crucial step toward our mission of helping anyone do their best work, regardless of who they are, how they work, or where they're located. This visibility into team engagement and training effectiveness is just the beginning. Insights is a feature we’re rapidly improving each month, so stay tuned to see what’s new!
Schedule your onboarding below to learn how Basewell will save your teams thousands of hours per month, consolidate your training tech stack, and help you build highly-productive teams in 2025.